Refund Policy
Reminder during the summer SALES:
The summer sales run from June 24 at 8 a.m. (Paris time) to July 21, 2026 at midnight.
Products purchased during the SALE are not eligible for refunds. Exchanges are permitted subject to availability, and a payment adjustment will be requested when necessary. Exchanges are accepted within 14 days.
Exchange policy:
THE Exchanges are free in Metropolitan France, Belgium, Luxembourg, Germany, the Netherlands, Spain, and Italy.
You have 15 days to decide.
For all exchange requests, please go to the page here.
Upon receipt of the package and after verification of its contents, we will send you the replacement product to the delivery address provided.
In the event that the exchanged product is more expensive, a request for additional payment will be sent to you by email.
Items must be returned in their original condition, unworn, with all accessories and tags attached.
Back to international business:
Please declare your return package as a "sample" and indicate a value of 5 €.
Please note that if any fees or taxes are applied upon receipt of your return package, these will be deducted from your refund.
Return address:
Please send your package to the following address:
Laura Vita - Julie Shoes Customer Returns Service
395 bis rue Général de Gaulle – ZI Pilaterie
59700 Marcq-en-Barœul
France
Important :
Returns should not be sent to a relay point (Mondial Relay or Colissimo relay point).
Exercising the right of withdrawal with a refund:
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fifteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.
Due to increased delivery costs, we are unable to refund the initial delivery charges paid when you placed your order. Thank you for your understanding.
To exercise your right of withdrawal, please log in here and follow the instructions: Click here
Items must be returned in their original condition, unworn, with all accessories and tags attached.
Return shipping costs are your responsibility. Through our platform, the rate is 12 € for mainland France. For international destinations, costs vary depending on the destination and the weight of the package (e.g.: 20 € for a pair of shoes to Belgium, Germany, the Netherlands or Italy).
Alternatively, you can notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g., a letter sent by post, fax or email) to the following postal address:
Laura Vita - Julie France
395bis rue du Général de Gaulle
Pilaterie Industrial Zone
59700 Marcq-en-Barœul
France
Telephone at +33 7 61 07 22 23
Email to the address bonjour@lauravita.com
You can use the withdrawal form template, but it is not mandatory.
Please include the file to download from the link here in the package.
Thank you in advance for providing us with the package tracking number and the name of the carrier via email. Without this information, your return may be delayed.
Cancellation form (Please complete and return this form only if you wish to cancel the contract.)
To the attention of SARL Julie France
I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) below
Ordered on (*)/received on (*)
Name of consumer(s)
Consumer address(es)
Signature of the consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate.
To ensure that the withdrawal period is respected, you simply need to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
You will be responsible for the direct costs of returning the item.
Consequences of exercising the right of withdrawal:
You will need to return or hand over the item at your own expense, to
Laura Vita - Julie France
395bis rue du Général de Gaulle
Pilaterie Industrial Zone
59700 Marcq-en-Barœul
France
without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract.
This deadline is considered met if you return the item before the fourteen-day period expires.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges paid when ordering (with the exception of any additional costs arising from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any fees for you.
We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earliest.
Your liability is limited to the depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.
Exception to the right of withdrawal:
The right of withdrawal does not apply to the following contracts:
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods liable to deteriorate or expire rapidly;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after delivery, are, by their nature, inseparably mixed with other items;
- contracts for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;