F.A.Q.
Answers to your most frequently asked questions are here
Customer Service
How can I contact your customer service department?
You can contact customer service by phone at the number displayed in the upper-right corner of
the website, +33761072223, or by email at bonjour@lauravita.com
What are your customer support hours?
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.m., Paris time.
Fridays: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 5:00 p.m., Paris time.
Do you offer after-sales service for your products?
After-sales service is provided on a case-by-case basis for all orders placed within the last 6 months.
Products and Availability
Will an out-of-stock item be restocked?
Previous collections are generally no longer restocked.
Items marked as “new” are more likely to be restocked, but please send your request via email, including the item’s details (name, color, size, etc.), to get more information about restocking.
How do I check if an item is in stock?
The availability of each item is listed on its product page or product listing.
Ordering and Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex, Maestro), Bancontact, EPS, iDEAL, SOFORT, GIROPAY, Przelewy24, and PayPal.
Do you offer payment in installments?
We offer interest-free payment in 4 installments through our partner PayPal for purchases between 30€ and 2000€.
To take advantage of this, all you need is a PayPal account and to select PayPal as your payment method when you complete your order.
For more information on how this works and the terms and conditions, please visit the PayPal Help Center here:
https://www.paypal.com/fr/digital-wallet/ways-to-pay/buy-now-pay-later
Can I change or cancel my order after I've placed it?
Orders can be modified or canceled as long as they have not yet been shipped.
To make any changes, please contact our customer service department as soon as possible, preferably by phone at +33761072223 during customer service hours.
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.m., Paris time
; Fridays: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 5:00 p.m., Paris
timeAre payments on your website secure?
The site is highly secure, and all transactions are protected by advanced security protocols, ensuring the confidentiality of your data.
How can I track my order?
As soon as your order is shipped, you'll receive an email with your tracking number and the name of the carrier.
You can also track your order by logging into your account www.lauravita.com
Delivery
What are the delivery times?
Delivery times depend on your location and the shipping carrier you choose.
See the "Shipping" section (https://lauravita.com/policies/shipping-policy) for more detailed information.
Do you ship internationally?
We ship to countries all over the world.
Shipping costs and delivery times vary depending on the destination.
Please see the Shipping section (https://lauravita.com/policies/shipping-policy) for more detailed information.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can contact our customer service team to change the shipping address.
We recommend calling us, as this is the fastest and most responsive option.
Customer service hours (Paris time):
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.m
. Fridays: 9:00 a.m. to 12:40 p.m. and 1:40
p.m. to 5:00 p.m.Customer service phone number: +33761072223
Returns and Exchanges
How do I return a product?
If you wish to return a product, please follow the instructions on our “Returns Portal” page https://returns.itsrever.com/lauravita
. You can also contact customer service by phone or email to obtain the necessary return documents.
Customer service hours (Paris time):
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.m
. Fridays: 9:00 a.m. to 12:40 p.m. and 1:40
p.m. to 5:00 p.m.Customer service phone number: +33761072223 Email
:bonjour@lauravita.com
What is the return window?
For purchases made on our website, https://www.lauravita.com, you have 14 days from the date you receive your order to return an item.
Items must be returned in their original condition.
For any orders placed elsewhere than on our official website, we will not be able to provide after-sales service. In such cases, please contact your retailer directly.
Do I have to pay for return shipping?
Return shipping costs vary depending on the reason for the return and your location.
If you’re returning an item for an exchange or store credit, we’ll cover the return shipping costs.
If you’re returning an item for a refund, you’re responsible for the return shipping costs.
Please also see our return policy for more information.
https://lauravita.com/policies/refund-policy
Can I exchange an item?
Yes, you can exchange an item if you are not completely satisfied with it.
You can use the following link for the return process.
https://returns.itsrever.com/lauravita
You can also contact customer service by phone at +33761072223 during business hours:
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.m., Paris time
; Fridays: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 5:00 p.m., Paris time
; or by email atbonjour@lauravita.com
What should I do if I received a defective or incorrect item?
For a defective or incorrect item, you can also use the returns portal
https://returns.itsrever.com/lauravita
. You can also contact customer service by phone at +33761072223 during business hours (Paris time).
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.
m. Fridays: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 5:00 p.m.
or by email at bonjour@lauravita.com
Loyalty Programs and Special Offers
Do you offer a loyalty program for your customers?
We have a loyalty program: 1 point for every purchase amount of 1€ , excluding shipping costs, VAT, and discounts.
With 100 points, you receive a discount of 2€.
You can also earn points by writing a product review or sharing on social media: Facebook, Instagram, and TikTok.
How do I use a promo code?
When paying for your order, enter the promo code in the "promo code or discount code" field.
Can promotional offers be combined?
Promotional offers cannot be combined.
How can I stay informed about private sales and special promotions?
Sign up for our newsletter so you don't miss out on any information about private sales and special promotions.
What should I do if I received a defective or incorrect item?
For a defective or incorrect item, you can also use the returns portal
https://lauravita.com/pages/portail-de-retour
. You can also contact customer service by phone at +33761072223 during business hours (Paris time).
Monday through Thursday: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 6:00 p.
m. Fridays: 9:00 a.m. to 12:40 p.m. and 1:40 p.m. to 5:00 p.m.
or by email at bonjour@lauravita.com
Customer Account and Privacy
What should I do if I've forgotten my password?
You can request a password reset from your account.
If you do not receive the reset email, please contact us by phone or email, as in that case, you will need to first receive an account activation email.
How can I delete my account?
You can send us an email at bonjour@lauravita.com
How can I subscribe to or unsubscribe from the newsletter?
From your account, you can unsubscribe from the newsletter or send us an email at bonjour@lauravita.com
About
Where can I learn more about Laura Vita's story?
You can read Laura Vita's story by clicking this link
How do you care for shoes?
Shoe care depends on the materials they're made of.
You can find all the tips you need for caring for your shoes at the following link:
https://lauravita.com/pages/conseils-d-entretien-d-utilisation