F.A.Q.
The answers to your most frequently asked questions are here
Customer service
How can I contact your customer service?
You can contact customer service by telephone at the number shown at the top right of the site
, +33761072223 or by e-mail at [email protected].
What are your opening hours for customer support?
Monday to Thursday: 9am to 12:40pm and 1:40pm to 6pm, Paris time.
Fridays: 9am-12.40pm and 1.40pm-5pm, Paris time.
Do you offer after-sales service for your products?
An after-sales service is offered on a case-by-case basis for all orders less than 6 months old.
Products and availability
Will a sold-out item be restocked?
Older collections are generally no longer replenished.
New" items have a better chance of being restocked, but please send your request with the item reference (name, color, size...) by e-mail to obtain more details about the restocking.
How do I check the availability of an item?
The availability of each item is indicated on its product page or sheet.
Ordering and payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex, Maestro), Bancontact, EPS, iDEAL, SOFORT, GIROPAY, Przelewy24 and Paypal.
Do you offer payment in instalments?
We offer 4x free payment with our partner Paypal for purchases between 30€ and 2000€.
All you need to do is open a Paypal account and choose the Paypal payment method when you finalize your order.
For more information on how it works and the conditions of application, you can consult the Paypal help here:
https://www.paypal.com/fr/digital-wallet/ways-to-pay/buy-now-pay-later
Can I change or cancel my order after I have placed it?
Orders may be modified or cancelled before they have been dispatched.
For any modification, please contact our customer service department as soon as possible, preferably by telephone at +33761072223 during customer service opening hours.
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm, Paris time
Fridays: 9am-12.40pm and 1.40pm-5pm, Paris time
Are payments on your site secure?
The site is well secured and all transactions are protected by advanced security protocols, guaranteeing the confidentiality of your data.
How can I track my order?
As soon as your order is shipped, you'll receive an e-mail with your tracking number and the name of the carrier.
You can also track your order by logging into your account. www.lauravita.com
Delivery
What are the delivery times?
Delivery times depend on your location and choice of carrier.
You have the Delivery section (https://lauravita.com/policies/shipping-policy) for more detailed information.
Do you deliver internationally?
We deliver to every country in the world.
Costs and delivery times vary according to destination.
You have the Delivery section (https://lauravita.com/policies/shipping-policy) for more detailed information.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, you can contact our customer service department to change the delivery address.
That's why you should opt for telephone contact, which is quicker and more responsive.
Customer service hours, Paris time :
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm
Fridays: 9am-12.40pm and 1.40pm-5pm
Customer service phone number: +33761072223
Feedback and discussion
How do I return a product?
If you wish to return a product, please follow the instructions on our "Returns Portal" page. https://lauravita.com/pages/portail-de-retour
You can also contact customer service by telephone or e-mail to obtain the documents you need for your return.
Customer service hours, Paris time :
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm
Fridays: 9am-12.40pm and 1.40pm-5pm
Customer service phone number: +33761072223
E-mail: [email protected]
How long does it take to return a product?
For a purchase made on our website https://www.lauravita.comyou have 14 days from receipt of your order to return an item.
Items must be returned in their original condition.
For orders placed elsewhere than on our official website, we are unable to provide after-sales service. Please contact your dealer directly.
Am I responsible for return shipping costs?
Return shipping costs vary depending on the reason for the return and your location.
If it is for an exchange or a credit note, the return costs are at our charge.
If you wish to receive a refund, you must pay the return shipping costs.
Please also see our returns policy for more information.
https://lauravita.com/policies/refund-policy
Can I exchange an item?
Yes, it is possible to exchange an item that does not give you complete satisfaction.
You can use the following link for the return procedure
https://lauravita.com/pages/portail-de-retour
You can also contact customer service by phone at +33761072223 during opening hours:
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm, Paris time
Fridays: 9am-12.40pm and 1.40pm-5pm, Paris time
or by e-mail to [email protected]
What should I do if I have received a faulty or incorrect item?
For faulty or incorrect items, you can also use the returns portal
https://lauravita.com/pages/portail-de-retour
You can also contact customer service by phone at +33761072223 during office hours, Paris time.
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm
Fridays: 9am-12.40pm and 1.40pm-5pm
or by e-mail to [email protected]
Loyalty programs and special offers
Do you offer a loyalty program for your customers?
We have a loyalty program: 1 point for every purchase of €1 excluding shipping, VAT and discounts.
With 100 points, you get a €2 discount.
You can also earn points by writing a product review, with shares on social networks: Facebook, Instagram, TikTok.
How do I use a promotional code?
When paying for your order, insert the promo code in the "promo code or discount code" form.
Can promotional offers be combined?
Promotional offers are not cumulative.
How can I find out about private sales and special promotions?
Subscribe to our newsletter to keep up to date with private sales and special promotions.
What should I do if I have received a faulty or incorrect item?
For faulty or incorrect items, you can also use the returns portal
https://lauravita.com/pages/portail-de-retour
You can also contact customer service by phone at +33761072223 during office hours, Paris time.
Monday to Thursday: 9am to 12.40pm and 1.40pm to 6pm
Fridays: 9am-12.40pm and 1.40pm-5pm
or by e-mail to [email protected]
Customer account and privacy
What do I do if I've forgotten my password?
You can request a password reset from your account.
If you do not receive the reset e-mail, please contact us by phone or e-mail. In this case, an activation e-mail is required.
How can I delete my account?
You can send us an email to [email protected]
How can I subscribe to or unsubscribe from the newsletter?
From your account, you can unsubscribe from the newsletter or send us an email at [email protected].
About us
Where can I find out more about Laura Vita's story?
You can find the story of Laura Vita by visiting this link
How do I care for my shoes?
Shoe care depends on the materials used.
You can find all the tips you need to care for your shoes at the following link:
https://lauravita.com/pages/conseils-d-entretien-d-utilisation